Frequently Asked Questions:

What are the Office Hours?
Monday – Friday 9am – 5pm
Saturday 10am – 2pm
Sunday or Public Holidays by appointment

What are the Driver Licence requirements.
A full licence is preferred. Please contact us if your licence differs.
If an overseas licence is not in English you must have a translation.
If you have been in NZ for more than 12 months you cannot drive on an overseas licence.

Can I get a refund if I return a rental car early.
No. There are no refunds for rental cars returned early.
Please choose your required dates carefully.

Can you hire to under 21 years
Yes if you have a full or restricted drivers licence.
Please note the insurance excess is $3000 and we will require this as a bond.
NZ restricted driver conditions apply.
Please check online at NZ Transport Agency or contact us.

Can I drop the car off after hours in Wanaka?
Yes we have an after hours drop off.

Can I leave the car in other locations?
Yes Wanaka Airport, Queenstown and Christchurch
Fees and conditions apply.

Can I get a Transfer to Queenstown Airport?
Yes we can transfer you and your family with or without a car hire.  Fees apply.
Please just ask us.

Can you deliver a rental car to our motel/hotel?
Yes we are happy to bring the car you in Wanaka.
Please just ask, no fees apply.

Can there be more than one driver?
Yes and there is no extra fee.

Can you supply a driver?
Yes we are fully licensed to drive you anywhere you would like to go.
Airport transfers, private sightseeing trips.
Wedding parties

Is insurance included in the prices shown?
Yes all prices include insurance with a $2000 nz excess for drivers aged 25 or over.
Drivers aged between 21 – 25 have an insurance excess of $2500
If aged 21 or under or full drivers licence has been held for less than 1 year then there is a $3000 nz  excess.

Can I buy down the insurance excess?
Yes if you are over 25 years of age and on a full licence.
Drivers aged 18 – 25 can buy glass cover.
Prices are shown when you book online.

Can I drive out to Rob Roy Glacier?
Yes but only in a permitted 4WD vehicle.
Thrifty and Economy Class class are excluded
This is due to road conditions.

On a 1 day hire is 150 kms enough to go to Rob Roy Glacier?
Yes the return trip totals approx 107 kms

Do you have automatic cars?
Yes all our cars are automatic.

What type of cars do you have to rent?
We have hatch backs, sedans and 4WDs, 8 seater 4WDs, 10 and 12 seater Mini Buses
We also have a luggage trailer for hire.

I wish to hire vehicle long term?
No problem, please just ask us and will work out the best rate possible.

What if I want to extend the car hire?
Please just contact us and we will do our best to accommodate your wishes.

What if I get a parking or speeding ticket?
We will notify you via email. There is a $25 fee for handling the ticket.
Parking Tickets: we will pay and debit your credit card.
Speeding Tickets: incur dermit points so will be transferred to the hirer.

What if I need to cancel a booking?
No problem, please let us know as soon as possible.
We require 10 full days notice for refund of deposit.
Cancellations will incur a $30.00 administration fee.

Can I rent a car after hours?
Yes please call the office number 03 443 6050
We are happy to help if we can.
There is a $50 call out fee.

Do you rent child seats?
Yes we hire full child seats or booster seats.

Can you hire snow chains?
Snow chains are included in the price for all vehicles. 4WDs have free ski racks.

Do you have GPS for hire?
Yes

How do the kilometres work?
Hires from 1 – 4 days have 150 free kms included in the price
Excess kms are charged out at .25cents per km
5 day + hires include unlimited kms.
Diesel Mini Buses are .10 cents per km

What if I return the car very dirty?
Rental cars should be returned in a good clean condition.
If a car is considered to be very dirty a fee of up to $150 will be charged for cleaning.

If the car has been up the ski fields should I put it through the car wash?
Yes please.  We are unable to check in a car that is covered in mud as we cannot check the exterior for any damage.

If I break or chip the windscreen am I liable to pay for it?
Yes if you have not purchased glass insurance.

Who pays if I get a flat tyre?
Flat tyres are the responsibility of the hirer as this has happened while the car is in your care.

What if the car breaks down?
Please call the AA Roadside Assistance number on the left hand side on the windscreen.
All our rental cars are covered by 24 hour AA Roadside Assistance for peace of mind.

What if I have an accident?
Please call 111 if someone is injured.
There are accident forms in the glove box.
Please take full details of any other cars and people involved.
Please contact us on 03 443 6050 or +64 21496050

What happens if I damage the vehicle?
The amount of the insurance excess will be debited from the credit card supplied.
The damage will be professionally assessed to establish the cost of repair and the time the vehicle will be off our yard. We will account to you for all costs.
In the event of an insurance claim having to be filed, there is a $350 administration fee.